Turnkey services. End-to-end solutions. A one-stop shop! We’ve all heard the buzzwords. In nearly every business-to-business industry, and especially in the technology world, vendors are quick to tout their unique ability to handle a customer’s entire project from start to finish, no matter how complex and wide-reaching the scope of work may be.
On the surface, it sounds great. What customer wouldn’t want to simplify their project by getting everything they need from a single provider? Unfortunately, the perceived convenience of the one-vendor approach rarely works out well – not for the customers, and not for the providers who bite off more than they can chew. Unlike a trip to Wal-Mart, where you can grab bananas, motor oil and a kayak under one roof, major technology implementations are complicated business endeavors requiring specialized expertise in an array of applications and equipment. A technology partner that is a jack of all trades but a master of none will usually fail to deliver a satisfactory result.