Imagine losing service to a fleet of cell phone towers because back-up generators did not start during a power outage. Unfortunately, this disastrous scenario is far from uncommon and the net loss to the provider is huge. It is estimated that 20-30% of generators fail when called on in an outage. This problem results in costly downtime, impacting customers and creating a PR nightmare. It also points out systems that are ill-equipped to manage critical infrastructure in crisis.